Originally Posted by
JAaronT
UA is working hard to have a Passengers' Bill of Rights imposed upon them.
it will never happen-the courts (and esp the current scotus) would overturn it
Originally Posted by
theoflyalot
Guys, lets not forget United is bleeeeeeeding money. Yes, it sucks that we are inconvenienced, and believe me I love it when I get the vouchers. But is it really fair for us to expect anything better from a company that is losing money as is, and will probably go backrupt again in the near future? maybe we have to 'decrease' our expectations..... Its not like the grass is greener anywhere else(unless emerates starts an inter-us service ...
)
and just whose fault is it that us is
bleeding money? this is typical damage control by a company looking at ways to cut costs/save money*-look everywhere but the salary and other compensation of the big boys and girls
(*tho corporate will call it '"cost cutting measures" or something similar but a pig with lipstick.....)
Don't anybody yell at me, but ... it's only $15, what's the big deal? The last time I got a $15 United meal voucher, I just threw it away. Had no need for it. This doesn't seem like a cataclysmic decision to me, or a portent of things to come.
i won't yell and yes, ua has every right to do this and no it's not because i'm out of work and am watching my finances but this is about customer service. if you are dis-serviced, the best way to keep a customer happy is to obviously fix the situation but also to "make the customer feel special"-i don't care if it's an u/g, a $15 meal voucher or helping grandma to the front of the security line. if you have the service, people will stay but if you nickel and dime under the name of "$142 dollars per barrel of oil", i say shame on you