Originally Posted by
John26
I think it is the theme of "take our financial woes out on the customer - it's their fault we're in this mess" that is frustrating and upsetting customers more than anything.
Maybe the theme is more along the lines of "let's spend money where customers are going to notice, and quit wasting money where it matters less."
I'm gonna go out on a limb and suggest that most passengers with non-overnight delays withoin United's control never got meal vouchers in the past. Some proactive gate agents or complaining customers got them, but the majority of customers probably didn't. I've had my share of extended delays, and only got a meal voucher once, back in 2002 when a flight was delayed by one hour. See the inconsistency?
Bringing some consistency to the process seems to make sense, and quite frankly is the financially responsible thing to do.
Also - dumb question- does WN offer meal vouchers? Ever?