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Thread: Hate, Hate, Hate the Airlines
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Old Jun 30, 2008 | 11:35 pm
  #2  
ScubaCat
 
Join Date: Feb 2007
Location: Chicago
Posts: 104
Nice one.

I just like the PR/excuses they say when they change a policy or do something "for us". Example: when they stop retroactively charging a 2nd bag fee to previously ticketed passengers which they should never have charged it in the first place. Delta said it best:

"In response to customer feedback and as a matter of goodwill"
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