Originally Posted by CollegeFlyer

This sentence, IMO, is the worst. When the delay is controllable and overnight, that means that it's UA's fault that a customer is stranded in a random city for a night, and seriously delayed, due to a UA business decision. When this happens, for UA to admit that it doesn't mean to "defray" the loss to the victim, i.e., it plans to profit specifically by shifting a loss to the victim passenger, that's really, really, bad. They may a well start canceling whole flights and "encouraging" all the pax to leave with a VDBFREE and no rebooking.

If there isn't a DOT policy on meals during overnight delays, there really should be. What UA is doing here is shameful.

Does anyone want to join me in sending a nastygram to 1Kvoice? If anyone is still reading that address.