Originally Posted by radonc1

Ok, I arrived at CLE, when disembarking I said to the purser that now that it was over, I wished to explain and make a complaint, and I explained the story to him again. I think this time he listened more, he said "please see my colleague here who will take care of you", and in the meantime they took away the boarding pass with the wrong name.

I am intrigued by this post. I had a similar situation happen to me when I was upgraded 5 days before a flight from AUS to IAH but after boarding (usual check in at the hotel with BP (plus autocheckin to boot)), I was approached by the GA who told me that I had never checked in and they moved me to the back of the plane and upgraded another passenger. I did not relinquish my boarding passes and the situation was dealt with at the PC in IAH. I too was not about to leave the plane, since they were trying to button it up and get going.

All that being said, how would you prove that you didn't fly in the front of the bus? The only proof you had you gave away!! I guess you could see who was seated in row 22F, but that may not be the person who took 1A. Maybe one of the senior gurus could help you, but I think you got a bum deal here and no way to fix it. Sorry