Originally Posted by
mvoight
While it isn't great the plane was late, and they wouldn't assist you in finding diapers, but if a delay of a few hours is going to make you run out of diapers, then you really didn't pack enough in your carryon.
The delay was actually 6 hours. Could we have packed more diapers? Sure. We brought 4 extra and needed 5.
Will I pack 10 extra next time? Sure. Should I need to? Not in my opinion. If they communicate effectively that we're going to be waiting in the terminal for 4 hours, I leave the airport and go get diapers.
I'm not trying to be argumentative, but one could extend your argument to checked luggage as well. If I fit two outfits in a small carry-on, but the airline loses my luggage for 3 days, could I have packed more clothes? Sure. But I believe it's reasonable to expect luggage to be delivered in a reasonable amount of time after landing, and that flights will arrive based on an accurate estimate for delays. I don't think this holds true for weather delays, as they may be tougher to predict based on extenuating factors. However, knowing a plane needs to perform a number of inspections before being allowed to fly should give management a good indication of when we'll be ready to fly again.