FlyerTalk Forums - View Single Post - Promised upgrade taken away because of ticket reissue after schedule change
Old Jun 29, 2008 | 9:15 pm
  #11  
honmani2
 
Join Date: Jul 2003
Programs: UA1K 3MM, AS MVP 75K Gold
Posts: 2,706
You're probably SOL. I mean, it wouldn't hurt to raise the issue with customer relations but don't hold your breath.

I had a situation a few years ago in IAD where my I missed a connecting flight due to a delay in SJU. I had to spend the night in IAD and the agent told me that I was "gifted" an upgrade on the next day's flight. I was already upgraded using CR-1s so I thought it was nice of her to gift me an upgrade.

When I got back to HNL, I found out that the CR-1 was still taken out. I wrote to customer relations and their response was that a gift was not a gift, if you get my drift.

In other words, UA used my Cr-1 to gift me on a miss connect.
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