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Thread: Promised upgrade taken away because of ticket reissue after schedule change
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Old Jun 29, 2008 | 6:51 pm
  #6  
gof
10 Countries Visited20 Countries Visited30 Countries Visited15 Years on Site
 
Join Date: Apr 2005
Location: Chicago 'burbs
Programs: UA 2P, HHonors Diamond, Hertz Gold
Posts: 874
You stated that you were "emailed" the confirmation. Do you still have this INCLUDING the headers (e.g., the complete original email)? You could attach it (not forward) to a complaint email to customer service.

If you don't have the confirming email, I'd say you're outta luck
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