Originally Posted by
cova
If I am on a connecting flight and request the 12 hour change from my original departure flight, does this also apply to my 2nd segment at the same time that the 1st segment is confirmed? The second segment may then be more than 12 hours from the time for the original second segment? If you are able to confirm the 1st segment but not the second then it does not make sense to pay the $50/25, since you may have to wait at the connecting city for the original second flight?
Hi
cova, the fees apply to the entire trip, including connections (even if the connection is more than 12 hours out).
Originally Posted by cova
What I read is that you can request the change at 24 hours before original departure time, but it will not be confirmed until 12 hours before the new flight time - true? Then if confirmed you would need to go back online 12 hours before new flight and select your seat for the new flight?
This one was definitely a tough one to word. The 24-hour mark refers to the earliest point before your original departure that you can make a same-day change. Inside of this 24-hour "same-day" timeframe, you can confirm changes to any available flight departing within a 12 hour radius. I hope this clarifies.
Originally Posted by Totoro
I phrased my question poorly. I meant to ask about the new SDC fee if we've OLCI for our flight and miss it (due to TSA, traffic, running on a bum leg, etc). I've run up to the jetway door, boarding pass in hand, with scant minutes to spare and could just as easily have missed my flight.
Hi
Totoro, whether you've missed the check-in cut-off or the boarding cut-off, the same 2-hour rule is supposed to apply. As I mentioned before, we haven't made any changes to our policies regarding missed flights.