The upgrades are hard to get sometimes, i had to call back a couple of times to get my AKL-DXB ... if there's more than 1 upgrade seat available it's alright but if there's only one it all depends on the skywards contact staff you're dealing with ... if they're not quick enough the seat can slip though their fingers ... hehe and for me it did !! But luckily i tried again as soon as i saw Business class available on EK NZ