It was years ago, so the comment might not be current, but I stayed at what was billed as a luxury hotel, the Fairmont Miramar Hotel and Bugalows in Santa Monica, CA.

I had an ocean view room, and the room was very basic and somewhat dinged up. And the balcony planter had a few dead plants and a bunch of dug up earth. It would have been more inviting if they would have paved it over with cement and stuffed a few fake flowers in it.

I have found that most Fairmont hotels have traditionally suffered from lack of upkeep to the point of being embarrassed for them that they consider themselves a luxury brand. But, this property was worse than most.