Originally Posted by Bonehead
Scott, you said "You’ll be able to confirm same-day flight changes within 24 hours of your original scheduled departure. Within this 24-hour “same-day” window, you’ll be able to change to any flight up to 12 hours before its departure for the discounted fee."
I was just told by an Elite agent that their guidelines preclude me getting the earlier flight because my original class of service is not available. NOWHERE in either your statement or the explanation of this and associated FAQs on Continental.com is this mentioned. What's up with that?
I am not a happy camper.
Hi
Bonehead, please remember that you may only switch to flights departing within 12 hours of when you're making the request (I say this because I see that you're booked well over 12 hours from now). Within 12 hours we automatically open up all main cabin classes of service for any flights that are still booked below capacity. That means a flight that's outside of the 12-hour window may not be available in your fare class now, but will be opened up at the 12-hour mark if it's indeed booked below capacity in the main cabin.