sent the shortened email off as suggested this morning and got this back tonight:
Dear Mr. Turner,

Thank you for your e-mail regarding Delta's SkyMiles program.

We have posted your mileage as requested and regret any inconvenience.
To view your account balance, visit the following URL:

http://www.delta.com/skymiles/view_a...vity/index.jsp

Then, enter your SkyMiles number and PIN in the Log In box, located in
the upper left-hand corner of the screen, and click 'Go.'

Your selection of Delta is appreciated, and we will always do our best
to merit your confidence and support.

^^^