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Old Jun 23, 2008 | 5:44 pm
  #8  
MileageAddict
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Originally Posted by drummingcraig
Pretty ridiculous if you ask me. It strikes me as odd that you have to teach your front line employees how to be polite and friendly towards the customers. If they didn't know that to begin with, they shouldn't have been hired.

The only thing UA should be trying to learn from Disney is how to better control/discipline its employees. @:-)
+1

I couldn't have said it any better. ^
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