<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by gleff:
From the December 5th chat with Randy:
MileKing
Does AwardGuard offer $7500 of protection PER YEAR or one, lifetime aggregate total of $7500 should a FF program go out of business?
Randy Petersen
Thanks for asking that question. We have probably failed to clear that up and honestly, it's more just getting the information worded correctly than trying to change things. Our intent is to extend our "business interruption" insurance on our business as a benefit to those customers we try and help get more out of their frequent flyer programs. It's actually PER YEAR. Here's why. We're actually still helping people with claims from their awards in Midway from 1991. If it was one lifetime, they'd be gone by now. Same with mileage expiration for AA and UAL from the mid-90s. While it may be that I messed this interpretation up I'll stand by you as a member or possible member if this is why you are a member. Hope this helps.</font>
Quite frankly, this is getting frustrating. I'm not sure I even want to deal with a company that cannot consistently answer a simple question. When the head honcho goes on line and says "don't worry, we'll take care of you" and the legal eagles are saying "The $7500 is given only once and is not replenished. You must keep your membership active in order to make claims against your banked miles. We would purchase tickets up to the amount of $7500 or until your miles were used up whichever comes first." (yes, that's a direct quote), the two are obviously in conflict, IMHO.
When it comes to a legal contract vs. an oral/web-posted "I'll stand by you", I know where I stand, having fought the written/signed vs. oral contract battle in court.
I guess it's a personal decision everyone has to make.