Originally Posted by
Kwaj girl
...and THAT didn't work. Got the runaround on the elite line and at the airport ticket counter. Each said the other had to do it!
Let's hope that OP has better luck than I did...
Many agents either confuse this issue with trying to waitlist for a mileage upgrade within 24 hours of departure (which is not permitted), or simply do not know how to put one on the waitlist.