I'll chime in here. I'll stand by what I say. As some of you, even a single word change can dictate a different answer to anyone from a question. If I make a mistake in taking care of our members, i'm the one losing out. As it is now I haven't lost out because we've always been properly reimbursed in claims. The idea being we try very hard to take care of our members - which is why I'll fully put our pst on the factual plate for you to consider (not the wisecracks from those with no experience). AwardGuard, etc. is almost 12 years old - longer than some of your have been accumulating miles. In all those years you'll not find a single compaint to the BBB or anyone else that they were not taken care of properly in any claim situation. Now how can that be unless I've got a 100% happy group of customers. sure. there's only been Midway claims on the AwardGuard side, but you are missing the many members whose expiring miles we protected in the mid-90s for programs like American and United. Far more people were worried and effected by expiring miles then than are worried about United's bankruptcy now. Can you find a single complaint?

If i've made a mistake and you correctly come to me with your interpretation of what i say if two airlines go out of business in the same membership year you might have - then what so you think will happen? I'd like to think that our past is a pretty good indicator of the future. Your choice.

As for the amateurish letter, etc. You're right. We did not go out and spend a sh*& tload of money on fancy things to make you feel good about AwardGuard. Instead we concentrated on maing this an affordable service for people to get more out of their frequent flyer programs. If this were really a business for us, my guess is that your annual membership fee would be about $347 a year. You decide scootcha if you want to renew. just let me know if you want a real expensive welcome letter for renewal or if you are grateful there is even an option.

As for the other comments about other airlines acquiring the FF accounts from United at a discount. My following comments come from experience and from actual facts. Since the advent of frequent flyer programs - there has never beeen a single case where when an airlines completely goes out of business - other airlines honor those miles. I don't believe you can name a single example. For any of those other "experts" that continue to say other airlines will honor MP's miles, apparently you do not know the history of these programs. Only in cases where another airline actually purchased the other airline were miles and awards given a future. I'm not trying to scare you since I continue to say I personally don't think you need AwardGuard (go ahead, look over my comments on WebFlyers' 'notiflyer) but the "facts" are the facts. Mileage Plus has near one trillion miles of liability. They are the second largest program in the world with some 44 million members. They will give away some 2.3 million free tickets this year. Who in these times could even come close to thinking about free awards? Heck...the reality is that airline know they don't have to honor any free tickets from an airline going out of business (official policies). Why? Well, if United is out of business, every airline will benefit from new passengers without paying for frequent flyer awards. Why would you want to pay for liability when you are going to get the passengers (or at least fair market share) anyway. One of these other "experts" suggested that Delta would honor them if United failed. Excuse me. Why would Delta expend that expense after they got burned in the Pan Am deal? also, with Delta and their current alliance with United - heck, they already really know which of their passengers have a propensity for Mileage Plus miles since they have to tag them anyway when United members fly Delta. Delta could simply go into that base and offer up bonuses to those members without honoring liability or anything else. Honestly, would you blame Delta if they did not honor your United miles? The answer is simple then - you picked the wrong program. As i've said, my millions with United will be good for me tomorrow and the next day and I truly beleive the same for your United miles. I'm only in business by being right on things like this - so I'm not really blowing smoke.

Now, whose got the next question?