Originally posted by Randy Petersen:
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"QUESTION: Is there a cap to either the number of accounts or number of miles?
ANSWER: No cap on the number of programs covered per membership to the extent of those listed in our materials (it doesn't matter if you belong to 2 or 12 programs) and we don't have an actual cap to the number of miles we can protect for you (some members have millions and with the Midway program, while their award structure was not mileage-based, some members did have covereage equal to about 900,000 miles, which why some 10 years later they are still enjoying their awards courtesy of AwardGuard). The restriction is based on payout per year. For instance, new members can't have claims equal to more than $7.500 in a given year PER program. The reality is that most people may redeem 2-4 rewards a year and most don't exceed that cost. The cost being the claim to supply substitution of awards via a purchased airline ticket."

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Even though Awardguard should be free to change the terms of their program for future members/renewals, the original terms described by Randy Peterson above should be honored for all current members until their term expires. This is not the first time the terms have changed (originally there was no limit at all), but this attempt to retroactively reinterpret the terms is wrong and unethical.

It looks like Randy is honoring the original terms without any limits for the original Midway FF members, and the same principal should apply here.

[This message has been edited by ananthar (edited 11-11-2002).]