<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by Middle_Seat:
If you know the URL, you can sometimes read previous versions of a web page on the Wayback Machine at http://www.archive.org/</font>
What a great tool. Check the 09/26/01 FAQ's.
http://web.archive.org/web/200109261...legeflyer.com/
==>Customer Support ==> faq's
These are the FAQ's as I remember reading them just 2 weeks ago. I still can't access the current site to read the current version, to verify what was posted above.
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Q: Are there any limits to my AwardGuard protection?
A: AwardGuard has an annual award liability of $7,500 for each membership year. This means that when an airline goes out of business, we can purchase up to $7,500 of replacement tickets. We must receive all documents, statements, awards, and tickets within the first 30 days of an airline going out of business. We will replace any tickets you have with applicable travel on another airline and the rest of your miles will go into your AwardGuard account. When you wish to use those miles for a trip, we will purchase the required ticket in accordance with the rules, regulations and blackout dates the airline had in effect at the time they went out of business. However, we may impose additional ticketing requirements. The replacement of tickets will stop when you have used up all your miles, or we have spent $7,500 in replacement tickets.
Q: Will AwardGuard protect miles and points in all my programs?
A: Yes, one AwardGuard membership will protect all the programs that we cover. If more than one program goes out of business during your membership year, you may claim up to $7,500 in award replacements. For example: The first program goes out of business and your total amount of award replacements comes to $6,000. If another program goes out of business during the same membership year, you will be able to claim up to another $1,500 in award replacement tickets.
Q: Are there any limits if I belong to both programs?
A: There is a $7,500 aggregate award liability on all memberships (excluding the $500,000 accidental death protection) and on AwardExtender there is also a 200,000-mile annual limit. This means that during any one membership year, we can replace awards for either an AwardGuard or AwardExtender claim up to, but not exceeding, the amount of $7,500. You may not put in more than 200,000 miles in claims for AwardExtender during one membership year.
The $7,500 is reinstated for AwardExtender each membership year but cannot be carried over into the next membership year to gain a higher award liability. Once you have claimed $7,500 during one membership year, we will be unable to fulfill any more claims that year. If you renew your AwardExtender membership, you will have another $7,500 in award liability for any future claims, but that amount may not be applied to a claim you have already requested prior to renewing.</font>
Putting my legalese lenses on, I can interpret this to say $7,500 grand total coverage for each event. The last sentence certainly can lead to misunderstanding - you need to understand what a "claim" is. The newer qording is certainly clearer to me.
Bottom line - If a program goes bankrupt, you get $7,500 worth of tickets max, no matter how many miles you have. And you need to pay the annual fee and remain a member until that total amount is used up.
Agreed?
Again, just trying to clarify to make sure everyone is making decisions on proper info.
[This message has been edited by CPRich (edited 11-06-2002).]