CPRich.... In regards to your questions on AwardGuard....as you point out in
your post, there appears to be a lot of information floating around on
different threads regarding AwardGuard. Some posts are from FlyerTalkers and
some of them are from our employees. Rather then who said what when, I think
that the best way to clarify the coverage is to revisit the FAQ's from the
AwardGuard site, which I have listed for you below:
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Q: Are there any limits to my AwardGuard protection?
A: AwardGuard maintains a one-time $7,500 award liability if one or moreprograms go completely out of business in a given membership year. Thismeans that when a covered program goes completely out of business, we canpurchase up to $7,500 of award replacements. We must receive all documents,statements, awards and tickets within the first 30 days of a covered programgoing out of business. When you wish to use those miles and/or points for atrip, we will purchase the required accommodations in accordance with therules, regulations and blackout dates the covered program had in effect atthe time it went out of business, however, we may impose additional fees.This $7,500 is a fixed-limit liability and cannot be exceeded, regardless ofthe number of years that an AwardGuard account is maintained or the numberof programs that go out of business in a given membership year. The coveragewill expire when you have used up all your miles and/or points, or we havespent $7,500 in replacement value, whichever comes first. You must keep yourmembership active in order to make claims against your banked miles and/orpoints.
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Q: Will AwardGuard protect miles and points in all my programs?
A: Yes, one AwardGuard membership will protect all the programs that wecover. If one or more covered programs go out of business during yourmembership year, you may claim up to $7,500 in award replacements. Forexample, Program "A" goes out of business and your total amount of awardreplacements comes to $6,000. Then, in the same membership year, Program "B"goes out of business. You would still be able to claim up to $1,500 in awardreplacements for Program "B." If, on the other hand, Program "A" goes out ofbusiness during one membership year and Program "B" goes out of business inanother membership year, you can claim up to $7,500 in award replacementsfor both programs for a total of $15,000 in coverage. You must keep yourmembership active in order to make claims against your banked miles and/orpoints.
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[This message has been edited by Janet at WebFlyer (edited 11-05-2002).]