FlyerTalk Forums - View Single Post - No more Lumbar controls on 767 ww C Class seats
Old Jun 22, 2008 | 12:47 pm
  #10  
Paul in SF
 
Join Date: Apr 2008
Location: San Francisco
Programs: UA Prem Exec, HHonors Gold, SPG Gold
Posts: 15
While I understand the frustration that it's one less feature, I prefer the service consistency and knowing what I can expect. I gave up on empower a long time ago since I kept getting burned, expecting it to work and it not. I did have one LHR/SFO flight where the entire electric system in the C seat didn't work (no entertainment, no power, nada). I was not happy. I'm keeping my fingers crossed that UAL is putting all their resources and effort into getting the new configurations online and making tough decisions to stop putting resources into old config's amenities.
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