FlyerTalk Forums - View Single Post - Why does UA let airport lock out phone agents?

Jun 20, 2008 | 9:47 pm

#12

FlyingNone

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Quote:

Originally Posted by auh2o

Nope. Many can. They have to log off one system and on to another. They just don't want to do it.

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Not true.....reservationists do not have a GA (gate agent) sine (ability to check-in or offload passengers) to a flight. In fact I would doubt few if any even at a supervisor level in reservations would have this access.
Just the thought of someone in India or the Philippines being able to check-in or off-load passengers while flights are being worked at airports sends shivers down my spine. They muck up reservations enough without me cleaning up real-time messes 30 to 60 minutes before a flight leaves !