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Old Jun 19, 2008 | 7:52 am
  #713  
dunk
 
Join Date: Mar 2007
Location: LON, RUH and DXB
Programs: BA Bronze, GF, EK, WY
Posts: 2,607
Originally Posted by Rolando Heffers
One question. How exactly does one determine whether a flight is delayed or cancelled ? From what I know, in case of cancellation a compensation is paid, in addition to rebooking and assistance etc. While in case of delay, only assistance is provided but no compensation, right ? So it makes indeed a difference...

But how do we define this in cases, for example, when the delay is over 24 hours ? In such cases, should passengers not receive compensation like for cancellations ? What is the policy and practice ?

I mean, can my flight be delayed over 24 hours, and I am simply told "sorry your flight was late, we pay yoru hotel, that's it, your flight was not cancelled" ? While if it had been cancelled and I flew five hours later, then I would get compensation for a "cancelled" flight, right ? Weird.
There are many discussions about this subject over on the BA board; search for "261/2004" which is the EU directive on the matter.

You can also download the original doc in the language of your choice here.

hth
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