Originally Posted by
Fornebufox
Some of the salespeople can be gruff but as a business they know what they're doing. I shop there in person and I've been impressed by their knowledge, and I don't feel like they'll take advantage of my ignorance or rip me off. Some of the cheaper stores deal in gray market goods, don't think B&H does. They've been around since forever and carry a lot of pro equipment. You should at least stop by if you enjoy that kid-in-a-candy-store feeling.
Echo all that PTravel, Birdstrike and other have said. "Nicey-nice" is not a part of the culture. Straight forward, honest, (I, too, have had recommendations for less expensive stuff that will fill my needs) efficient. They will spend time answering your questions and they know what they are talking about.
Since it is an in person visit you are talking about, this is a bit OT, but from advice I have received here, I have also recently been comparing B&H to Roberts of Indianapolis. Sometimes the prices are better. Just saved a few shekels on my new Canon 55 - 200 mm EFS IS lens buying from Roberts. Also the Canon 50mm f/1.4 lens was cheaper there.
B&H does sell "gray market". All that this means is that they are the importers instead of Canon USA. The goods are identical - new and so on. B&H covers these items themselves with their own B&H warranty. I would never hesitate to buy B&H "gray market" out of fear of shoddy goods or exposure due to lack of warranty.
Have never made to their store. I think I would go a bit nuts!