Originally Posted by
ECOTONE
Since both Starwood Lurker's have been so helpful to all of us over the years, did you at least ask him privately about this?
If this had happened to me, I would have covered my bases with him first before bringing this up in the Starwood forum.
ymmv
Completely agree. Lurker has resolved two issues of mine to complete satisfaction. I'm guessing Lurker II was trying to help.
And if you want to REALLY understand a troublesome reaction from a negative review of a hotel, look at this thread about an FTer who wrote a TripAdvisor review that ended up with legal threats:
http://www.flyertalk.com/forum/showthread.php?t=810335
Until they're proven to have some other agenda, I'd give the Lurkers a chance to explain what happened in your case.