FlyerTalk Forums - View Single Post - Starwood matches FT and real life IDs following negative comments…
Old Jun 18, 2008 | 10:14 pm
  #1  
Canista
 
Join Date: Jul 2001
Posts: 941
Thumbs down Starwood matches FT and real life IDs following negative comments…

I may be over-reacting a tad here but I’m rather disappointed...

Following a negative review I posted recently (Westin Chosun, it sucks), I was rather surprised to receive a PM from “Starwood Lurker II” asking for my private email address for further comments and addressing his message to my actual name and not my FT handle…

I had, quite a few years ago, been in touch with the original Lurker (never with #2) but this was for both SPG questions and some private banter… never thinking Starwood was actually keeping a database of FT handles and their real life owners details… (and keeping it for so long).

I don’t recall agreeing to this and in many countries, this is a very regulated practice – the EU in particular doesn’t take customer databases built without their consent too lightly…

Whilst I have no illusions of anonymity online, I find this rather disturbing, especially since I haven’t been in touch with them for years now….
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