Starwood matches FT and real life IDs following negative comments…
I may be over-reacting a tad here but I’m rather disappointed...
Following a negative review I posted recently (Westin Chosun, it sucks), I was rather surprised to receive a PM from “Starwood Lurker II” asking for my private email address for further comments and addressing his message to my actual name and not my FT handle…
I had, quite a few years ago, been in touch with the original Lurker (never with #2) but this was for both SPG questions and some private banter… never thinking Starwood was actually keeping a database of FT handles and their real life owners details… (and keeping it for so long).
I don’t recall agreeing to this and in many countries, this is a very regulated practice – the EU in particular doesn’t take customer databases built without their consent too lightly…
Whilst I have no illusions of anonymity online, I find this rather disturbing, especially since I haven’t been in touch with them for years now….