Originally Posted by
giggy
]. The only thing that could be done with these time constraints would be to use the time better. i.e. Instead of mediocre service, give unbelievable service. Service thats SO good people get off the plane saying WOW ^ and tell their friends about it. One thing thats not productive: is shoving a food cart down an aisle like a waterbuffalo, taking out 40 rows of customers elbows. Then rapidly saying chicken or pasta, and slinging food as fast as possible, only to finish quicky and then disappear.
Here are two examples:
A red-eye from SFO-ORD. Flight description says F meal is "Refreshments - Complementary" (whatever that means). FA serves a beverage and the warmed nuts. Next time we see her is 1.5 hours later (I was awake the whole flight). I smell cookies baking but they are never served. I see a Y FA eating a cookie when I go to the lavatory. Near landing we get juice and water.
An afternoon flight from BOS-DFW. Flight description says F meal is "Snack or Brunch" (whatever that means). FA does drinks and nuts, then takes orders on a sheet of paper. She brings hot towels and then serves the salad or sandwich with minimal fuss. She checks every 20-30 minutes for drink refills. Trays are picked up within minutes of completing the meal. When I ask for decaf she says they only have one working coffee maker, but if I can cooperate with her she will get me some decaf. So after a bit, I get a cup of decaf and she asks if I will want a refill. I say yes, we agree on when and then she will make more regular coffee. Cookies come out and she later brings around a basket to offer seconds. There is also an unaccompanied child on board and they send a couple of cookies back and also have him/her up front to talk and play for a few minutes.
Can you guess which FA got an AAplause?