FlyerTalk Forums - View Single Post - New refueling policy for Hertz
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Old Jun 18, 2008 | 11:18 am
  #12  
mikew99
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Originally Posted by VT_hawkeye
Wow. A company in the travel industry that's changing away from policies that screw the customer. ^^^
Not quite. For those of us who fill the tank before returning to avoid the extortion, this just shifts the extortion from a per-gallon charge to a fixed charge. And if you only need a gallon or two or three, you'll actually pay more under the new policy!

Hertz is not doing us any favors here; there still screwing many of their customers, just in a different way. If they really want to do something customer-focused, Hertz would charge the same as the lot down the street. They will still make a profit on those gas sales while offering their customers the convenience of not having to make an additional stop to refuel. It's a win-win, which is why I suspect they'll never do it.
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