Originally Posted by
UA Fan
what was the amount of the transaction? Citi might just have given you a credit to keep you happy.
Last year I have disputed a transaction with PayPal for the Shell gift card for $480 total charge and Amex had help me with a dispute and I got it solved within 30 days. Before hand I filed a dispute with paypal and did not even here from them for 45 days except that they are still investigating. That is when I have filed with Amex. Much easier and more friendlier process.