Even worse, I had a $40 credit on United that I received after they reduced the fare on previously purchased ticket. Like the coupons, all such United credits must be booked through live agents (even more difficult due to elimination of city ticket offices) but the lowest fares are ALWAYS $80-100 higher than those available on the internet. Contrast this policy to southwest, which provides electronic ticket credits that can be used to book any internet fare.

I have been a United premier on and off since 1988, but I will soon be taking my business elsewhere until they figure out how to take better care of their customers.