Oh, is there a "no whining" clause in the contract of carriage for certain fare classes? If not, then UA needs to either live up to their obligations, regardless of the fare paid, rewrite the rules, or increase the pricing for the fares in question.

No doubt if they could have done the latter they would have already done so. Ergo my comment that that's the market price.

As for shopping around airlines rather than simply complaining, I am doing just that. After reading the UA board for awhile, though, I think I'll continue looking elsewhere.