That line about "we thought we would do something nice" referring to the companion tix was very touching.
OK, lemme see here: I have my butt in your seats for 100k a year. When I get a pleasure trip, I take my "friend" along and have them sit in a miserable coach seat for however long while I enjoy C or F. Worse yet, I sit with my friend back in coach so as not to insult them. And they call this a "reward??"
The genius that came up with that scheme should be furloughed before anyone else!