FlyerTalk Forums - View Single Post - Win me over with service. Did the pilots get a directive?
Old Jan 27, 2003 | 8:28 am
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RTWSTARALLIANCE
 
Join Date: Apr 2001
Location: West Coast USA
Programs: UA GS/4 MM, AA Exec Plat, Lifetime Hilton D, Hyatt G, Marriott Titanium earned Ambassador
Posts: 7,553
Win me over with service. Did the pilots get a directive?

I had a number of UA flights this past weekend. I was very surprised to find on a few of the flights the pilots were very helpful, funny, kind, informative and generous. In three instances the captains came thru the F cabin a talked about the flight. On one flight the captain thanked everyone for flying and shook everyones hand in F. On a approach into BWI a captain talked via channel 9 to interested listeners about the flight and approach. The lesson of the day was about wing flaps. I received a card and note along with 2 2003 calendar books from one captain who was piloting two of my flights. I like this.
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