We were flying today (june 14 2008) on CO 19 from LHR to EWR. The flight was delayed and then effectively canceled. We were quick on our feet and re-booked on virgin flight 017 into Newark. It was a bit crazy, as these things always are, but I'd like to give a serious compliment to the staff at Virgin who took a bunch of irritated continental passengers and treated them with professionalism and courtesy that was above and beyond. In particular, Salome Cupid - who guided us through such debacles as the e-ticket number not being properly applied. I can't thank them enough.

Flyertalk is the first place that many people go to complain - given a great experience I wanted to be the first to compliment.