Originally Posted by
yashan
From all the posts, I'm assuming OnQ is Hilton's back-end hotel network system but what does it stand for? Is it a play on, "On Cue" (i.e. on demand)?
From an article in 2003:
"The idea was we want our technology to provide the information to our people so they can provide our guests with customer service, so they are 'OnQ,' standing by waiting to perform."
http://www.cioupdate.com/insights/article.php/2235231