Originally Posted by
aviators99
Good report. A couple of comments:
Are you sure about this? I imagine I've been on all of the trains and they've all said "A" (all of the VX flights are from A).
Pretty sure. I saw this on the train going from the terminal to the rental car stop and was surprised as I had gotten off the VX flight and had not yet got to the terminal stop listed. But as it was around 1pm ET I can't be sure.
Originally Posted by
aviators99
You may be confused about this. They give you a credit that's tied to your eleVAte account, and you can apply this to any future charge you would normally make with the ticketing agent (that's what they're called). This includes tickets, club room access, standby upgrades, premium seat upgrades, etc. I've had a couple of thousand dollars in these and have used them without a problem. If you're talking about actually "cashing" them out, you're correct, and you can't do that (same as B6 and others).
I think either I wrote this out wrong or you misunderstood me. Here's what happened:
- I got a seat assignement in row 10 on Mon, via the phone, and paid $50 from my cc.
- On Tue, at the ticket counter, I was told that an aisle seat, non-premium, and closer to the front was available. Before I accepted this new seat, I asked if I could get my $50 back (paid for the seat upgrade <24 hrs before, wasn't going to use it). I was basically told (not an exact quote), "Once Virgin America gets any money from you, we only give it back as a credit, not a refund". But said politely.
That just seems wrong to me. I was "turning in" a service, e.g. releasing the seat, but they weren't "turning back" my money. I can understand not refunding the $25 "Sorry Red was broken" money, but this was my money, and they were free to resell the service (seat upgrade) to someone else. Not the biggest deal, but a bad policy, imho.
Speaking of which, I likewise don't understand the "no cash" policy, especially when Red is broken. I look at my money and it says "good for all debts, public and private", and I think that should trump VX's policy (as I said, especially when their payment systems is broken). That said, I'm not a lawyer, and neither were any of the FAs on that flight (I don't believe).
Regards.