Originally Posted by
hhoope01
Note that Marriott is the same.
I've never got them to honor that when I had Gold status last year. I showed them the card, but they always tell me that since I was booked on PL, there would be no benefits.
This happened to me at the CY in Cleveland and the JW Marriott in ATL. The funny thing is at the JW ATL, when paying the regular rate, they would upgrade me and I would get access to the club, but when on PL rates, the treatment is totally different.
Hyatt has been much more consistently good when I travel on PL.