Originally Posted by
bernardd
It almost staggers me to say that by contrast the rail ticket machine I used in Gatwick an hour later was a simple, uncomplicated joy. Considering the coach is a very popular way for tired foreigners to get from T5 to LGW it really seems the National Express didn't think it through and test it very well, which probably explains why they have to have a couple of people to help those tired, disoriented foreigners use them.
Exactly !
The rail machines are proper Automatic Fare Collection Machines whereas National Express have gone for a cheaper option... and typically it will cost them more in the long run anyway (extra staff)
It's Britain. We know the cost of everything and the value of nothing !
