Hi guys...i've experienced this service Saturday 31 May for a seat reservation i could not get on a Frankfurt to HK flight on 2 June....well, after automatic answer and Marco Polo (silver) number digited, after aprox 10 sec , here is the kind voice of an operator, witch gives me not only the best seat (86A) on the flight but also the best on the flights Hk-TPE and TPE-HK and HK-Frankfurt.....

Sat 7 June i was in Taipei and a message on my mobile advised that my return flight to HK was delayed 1 hours....well, new call to the service and 10 seconds for the reply to change the flight from CX 451 to CX405.....

i should say good service !!