Wow after just reading this entire thread, I'm left almost speachless. As the previous poster indicated, the OP had me pretty sympathetic until her demands, BUT I can easily understand how a frustrating situation can bring out that in a person so I'm going to let that go.
There are frequent responses indicating she should have purchased a second seat or chosen a better seat. My reading of her post suggests she tried to do both. Now maybe she could have called back over and over until reaching a sympathetic cs rep, but she did try.
None of us are big fans of unruly kids, but I would venture to say many of those kid-haters probably were NOT perfect toddlers themselves and I bet mom and dad still took them to Disneyland/Disneyworld and made the best of the flight.
Some even suggested that she shouldnt have flown in the first place indicating their disdain for children in the air, I would counter that if you really dislike sitting in coach with the potential for children then maybe you should pay extra for first if your inflight experience is that important.
Yes parents need to be responsible for their kids and yes kids at that age can be a bit unpredictable. But if walking the child up and down the aisle helps, that seems reasonable, maybe not ideal, but certainly reasonable.
It sounds like a few of the FA's were okay with things and one was on a bit of a power trip. Now in Alaska's defense, in hundreds of flights on AS I have only had one bad inflight experience (on a recent flight to DFW), I've had my fair share of pain in the a$$ agents on the phone and at the gate, but inflight has been nearly perfect. Nevertheless I have seen some over the top, .....y FA's on power trips on other carriers overreact in similar fashion just because they could.
If I were AS I would dismiss her threats and demands, investigate fully and then go back to the OP and discuss. As someone else said there are two sides to a story, but rarely is one side 100% correct or 100% wrong. AS likely has some things to address, but I think the OP needs to look as well as to what more could have been done to prevent this (I think she did reasonably try, but could she have done a bit more?)
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