Originally Posted by
frankvb
I'll be the last to say that compensation culture is a good thing, however what MileHighLawyer experienced is in no way acceptable. What is the point of buying a flexible business class ticket (which is the most expensive fare on the flight) if BA can't offer the promised service
Quite.
I see people arguing (indirectly) that the intrinsic cost is very low - more a comment on the quality of catering if anything - but this makes it even worse to my mind. If it IS so low, then it really is a penny-wise and pound-foolish approach.
BAH