Originally Posted by wilma

Last month I was checking into the Rancho Cordova Residence Inn at 9:00 pm and the desk clerk offered me 5000 points to stay next door at the Hilton. As a lowly silver member I was not aware of any reservation guarantee but asked if they would pay for the Hilton because I had a confirmed res. She claimed that they were not required to pay for the room because if I really wanted to stay at the RI she would ask the person occupying my room to leave but she wasn't sure if housekeeping was available. I called the Hyatt Place down the street and got a room and then went online and found out that they were supposed to pay for my walk and give me $100. I called and faxed the manager the following day and later received an email saying I was not entitled to the reservation guarantee because they would have evicted the guest in my room who had not checked out but I chose not to do that! I responded that I was shocked at her response and would elevate my concern to Marriott and she quickly paid my Hyatt Place room and offered me 15,000 points.