Originally Posted by
mudala
Almost a month ago I was walked from a Courtyard by Marriott. I met and complied with all the requirements for the Platinum Elite Ultimate Reservation Guarantee. After two weeks I had still not received the promised $100 check and two free night certificates. I faxed a reminder to the manager. I received the most curious reply. It included the statement: "In this day and age, we are encountering oversold periods on a more frequent basis and “walking a guest”, while uncomfortable for everyone involved, has become increasingly necessary."
Is this true of Marriott properties in general? This was the first time in over 25 years that I have been walked!
I was walked from a Courtyard last week myself. First time I had been walked in a couple years. I currently do not have status with Marriott (SPG at the moment - however, I tend to use all the chains), but they handled "the walk" professionally and I was at another property in a matter of minutes.
Another Courtyard stay last month, I apparently got the absolute last room they had. It wasn't the type of room I had guaranteed, but they took good care of me .. and FWIW, the service was superb and I'll definitely be using that property again.
SDF_Traveler