FlyerTalk Forums - View Single Post - T5 phase 2 moves tomorrow - I wonder how well it will go....
Old Jun 5, 2008 | 3:36 am
  #13  
adrianjc32
 
Join Date: May 2006
Posts: 2,774
Originally Posted by moral_low_ground
In T5 regardless, you need to see a person before lining up, otherwise you'll get to the front of the security line only to be sent off to see someone at BA and then go to the back of the line again (or the front if they remember you) which is all hugely pointless but there we go!
You may think that but boarding durations have dropped in T5 precisely because of conformance checks landside. People arriving at the gate with the wrong removed staff from boarding the flight and meant that the flight docs had to be recreated. Much better to ensure that everything is in order before the customers have gone airside. There have been a few cases where customers have realised there is a problem (wrong passport) and because the check was landside and not at the gate at -12 they were able to get the right docs to the airport in time for the flight.
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