well this was quite a learning experience. I called Marriott Rewards yesterday and explained my situation to the rep. I told her I had stayed 2 nights at $114 each, plus I had $8.25 in other hotel charges so I should have had $228 at 10 points and $8.25 at 5 points plus another 20% bonus. My points balance showed I was about 700 points short of what I should have gotten.

She kept trying to tell me that I couldn't include taxes...which I told her I wasn't including. She finally put me on hold for about 10 minutes, came back to the phone and said, "okay, we're going to credit you the $8.25 from your bill." I said, "we're not talking about credit, we're talking about a shortage of points." She then said, "okay, I'm going to give you 200 points." At that point, I thanked her and hung up because I just felt she had no idea what she was doing.

I immediately called back and got another girl on the phone who understood my situation quite clearly. We worked it out right then and she credited me the missing 700+ points (which have already shown up in my account.)

Kind of scary that some of the reps have no idea what is going on. I hated to make such a big deal about 700 points but I'm only a silver elite member and we highly value our points...they provide my family with a pretty nice vacation in a top notch resort about once a year.

Thanks for letting me share,

Deb