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Old Jun 4, 2008 | 1:20 am
  #15  
IAN-UK
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Originally Posted by nicolas75
This is the copy of the email I have sent to the CP Zurich Manager, and the arrogant answer I have got :
The reply looked thorough - he addressed the points you raised, and even took the trouble to find out why the shuttle had been late.

What exactly was arrogant about it ??
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