Almost a month ago I was walked from a Courtyard by Marriott. I met and complied with all the requirements for the Platinum Elite Ultimate Reservation Guarantee. After two weeks I had still not received the promised $100 check and two free night certificates. I faxed a reminder to the manager. I received the most curious reply. It included the statement: "In this day and age, we are encountering oversold periods on a more frequent basis and “walking a guest”, while uncomfortable for everyone involved, has become increasingly necessary."

Is this true of Marriott properties in general? This was the first time in over 25 years that I have been walked!

If this is true, I would expect this property to have been better prepared to fulfill the URG. I still have not received the compensation.