Originally Posted by
IAHtraveler
Sorry if this has been asked before, but couldn't find an answer. Here's my situation: I booked the following itinerary:
IAH-CLE Class Y
CLE-IAH Class Q
IAH-GRU (Sao Paulo, Brazil) Class Q
GRU-IAH Class U
I flew the first 3 legs, but had to change my routing home. CO didn't have any flights available when I needed to come home, so I cancelled the GRU-IAH leg & flew Copa on a new ticket. I called my travel department & asked how much $$ I had available from the GRU-IAH cancelled leg to apply to a future (domestic) ticket. My TA said that Continental will only offer a voucher for the same routing in the future, and I'd pay the change fare too, so it would probably be useless for me to even try to use it.
I totally understand that it's non-refundable and I have a change fee. But can't I use the residual amount of the ticket for another ticket other than GRU-IAH? Also, any way of finding out the change-fee for the ticket? I looked at my booking on CO and my reservation from the TA and cannot find it.
Thanks!
If I remember correctly had you not flown any segment then you would have been able to use the voucher for any flight, of cause the change fee applies. Thats besides any additional $$$ if the same fare basis doesnt exist if using it for the same routing.
Since you have a few different fares I dont know if it simply defaults to the lowest fare T&Cs or in your case what the T&Cs was for the fare back on the segment not flown.
Once you start your travel then basically its only good on the routing it was tkted for or GRU-IAH in your case.
Im abit surprised that a call to CO and giving the CSR your info that they werent able to tell you how much the change fee is.