I've wondered about this frequently each time I go through LAX. One of the listed benefits of PLT over Gold is that you are entitled to use the F check-in lines, rather than the J check-in lines, at the airport. Yet, at the LAX check-in counters, the lines are designated so that only EXPs may use the F lines, while both GLD and PLT are listed on the J lines (which are often much longer).
Has any PLT tried to use the F line at check-in and been rebuffed? Or has anyone seen this happen?
Actually, the listed benefit of PLT is business checkin line when there is one, and F otherwise. Did you ever consider that maybe it's the # of PLTs that makes the J line so long, and moving the PLTs to F/EXP would disadvantage those customers who are ever so slightly more valuable to AA than PLTs like you and me?