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Old Jun 2, 2008 | 7:40 am
  #21  
Disco Volante
 
Join Date: Jun 2003
Location: London
Posts: 3,459
Originally Posted by no_more_ba
The representative posed two routes of action. Pass it to them and they could request the same information as I requested through 'back channels', (they stated they had a five-month waiting list) or I could request the information myself again and failing a response, try the small claims court.
This demonstrates how useless the CAA is. It could take the airline to court for you, where the airline could be fined up to £20,000, ordered to pay the CAA's costs and ordered to pay compensation to you. However the CAA takes so long to investigate the complaint, it will be time-barred from prosecuting.
Last edited by Disco Volante; Jun 2, 2008 at 9:11 am
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